I sent my first tweet on the 14th of December 2006. It read “being told about twitter.com by james and drinking pineapple juice” (James = the technologically gifted wunderkind that is Abscond, if you were wondering).
Hardly ground breaking stuff. For the first two years I toyed with the idea of ‘micro-blogging’; my tweets were heavy on verbs, keeping my limited number of followers in the loop on the more noteworthy (though more often than not, quite mundane) incidents in life.
Sharing content was very low on the agenda for me at first, with only a handful of links appearing in my tweets between 2006-2008. It wasn’t until November 2008 that I discovered tagging people and if I’m honest, hashtags only started featuring in my twitter vocabulary as recent as 2010.
Despite my ‘length of service’ as it were, I don’t have an epic following or thousands of tweets to my name. I do, however, think it’s fair to say that I’ve paid my dues, sticking through the changing face of this medium and at the very least, I “have the hang” of twitter. I’ve been using it at work for business purposes for months and have been steadily acquainting myself with the debates and popular thinking around using twitter for business. Should you, shouldn’t you, when, how often, what should you say, who should write it, what are the rules…
There are a LOT of very clever people producing masses of literature on the topic, dissecting and analysing how to use twitter for business and I’m confident that I’ve at read a fair chunk of it.
Someone I spoke to today, however, has clearly not.
Well meaning as they were, this person attempted to impose some “advice” on me on how to use twitter.
Introducing himself as a self styled twitter expert, his opening gambit “I see you’ve not got many followers…” immediately raised my hackles.
“Sure…” I say, “We’ve only been going a few months and I’ve been intentionally selective with…”
He interjects “What you WANT to do, is follow as many people as possible. I follow a hundred or so at a time. Anyone really. And then, use “just follow” to unfollow the people who don’t follow you back…” This, he explained, is a site that can show you which of the users you follow are reciprocating the love.
I suggest to him that surely, there are industry leaders, journalists, voices in your field that you’d want to follow who wouldn’t necessarily follow you back? This throws him off.
“Do you mean competitors?”
“Well yeah, sure…”
“… They’re not going to buy your stuff.”
I’d like to take a moment to point out that this chap is in a vaguely similar business to the one I work for. He sells stuff that, for all intents and purposes, is two steps away from a commodity product.
I checked out his account, and it’s clear that his position on the best way to use twitter is essentially to accrue masses of followers and spam them with incessant sales messages, while mine is, well. You’ve probably figured out what mine is by now… and it’s certainly not that.
Indiscriminate scattergun mass marketing vs. a targetted approach, conversations vs. one way dialogues, integrating in a community vs. imposing on a community…
My immediate reaction to my chat with this guy was that I had just been horribly patronised by someone who just doesn’t understand modern marketing, but I’m open to alternative thinking on this. Is he right? Can this method ever be successful (albeit in very specific categories)? He obviously thought so. So is the popular thinking wrong, or at least flawed, or was Mr Spamalot just barking up the wrong tree?
Where do you stand on using twitter for business?